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DMS Connect"Before we had DMS Connect we had to manually type the customer's name, address, customer number, door number, FCSD #, etc, on the invoice to send along with the shipment. With DMS Connect, we're able to transfer over the information with one click of a button – it speeds the process tremendously and saves me valuable minutes each day! We're processing 30-40 orders a day, and the previous process was time consuming. We're now able to process more orders with the help of DMS Connect! It's very helpful to see the real-time DMS quantity in processing orders also. OEConnection's programs are great – they're some of the main tools we use in our daily operations of buying and selling parts. We use them 24/7 – I don't see how we could live without them!"
Greg Johnson, Sam Pack's Five Star Ford, Dallas, TX
"CollisionLink and DMS Connect, combined with adding a second monitor for each workstation – means our team productivity is substantially higher. There was a onetime setup of shops in CollisionLink to ensure each got the right DMS discount, and now, when the orders come in online, they're faster and more accurate. Once filled, one button sends them automatically into our DMS. We're gradually converting shops to online ordering with a goal of going paperless within the next year. I answer directly to the dealership owner, and when I can say that we're processing more orders with the same amount of people, that's a good thing."
Steve Hofer, Parts Manager, Park Chrysler, Jeep, Burnsville, MN
"We save between 2 and 15 minutes per order using DMS Connect for D2D Express and CollisionLink transactions, depending on the number of parts per order. All the D2D Express shipping information goes right into the DMS automatically using DMS Connect. CollisionLink online orders are more accurate, processed faster, phone lines are freed up, and the team is much more productive. And of course the only way to grow your business is to grow your customer base. Our dealership processes about 100 OEConnection online transactions each week. I estimate that using DMS Connect we save an average of 4 minutes per order equating to 6.6 hours per week. That's found time for my guys to proactively find new customers and call current customers to grow the business."
Tom Finley, Parts Manager, Bachman Chevrolet, Louisville, KY
"We're filling almost 50% of our parts orders now online with CollisionLink and DMS Connect. We process orders in CollisionLink instead of our ADP system, and then once the sale is final, at the touch of a button the order feeds both our DMS and sends the completed order to our shop customers. The team and I only check the parts that are flagged as needing attention. Tom O'Brien is now processing over a half million dollars in wholesale business each month with just 3 people – it used to take 5 or 6 people to do that same volume. This technology is definitely what's going to help our dealership do more with less in 2009."
Dan Hutton, Parts Manager, Tom O'Brien Chrysler, Jeep, Dodge, Greenwood, IN